1. Introduction
At Embrovibe, we strive to provide high-quality embroidery digitizing services and products. We understand that there may be occasions when you are not satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which refunds and returns will be accepted.
2. Refund Policy
2.1 Custom Digitizing Services
Due to the personalized nature of custom embroidery digitizing services, refunds are generally not provided once the digitizing process has begun. However, if you are not satisfied with the final product, please contact us within 7 days of receiving your files, and we will work with you to resolve the issue.
2.2 Pre-Made Embroidery Files
If you are not satisfied with a pre-made embroidery file purchased from our website, you may request a refund within 7 days of the purchase date. The file must not have been downloaded or used in any way. Once the file has been downloaded, we cannot offer a refund.
2.3 Digital Products
All sales of digital products are final. Refunds will not be provided for digital products unless there is a defect in the product. If you encounter any issues with a digital product, please contact us within 7 days of purchase for assistance.
3. Return Policy
3.1 Digital Products
Due to the nature of digital products, returns are not applicable. If you experience any problems with your digital product, please reach out to our customer support team for assistance.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] within the applicable time frame (7 days from purchase or receipt of files).
- Provide your order number, the reason for your refund request, and any relevant details or supporting documents.
- Our team will review your request and respond within 3-5 business days.
5. Refund Processing
If your refund request is approved, we will process the refund to the original method of payment. Refund processing times may vary depending on your payment provider. Please allow up to 10 business days for the refund to appear on your account.
6. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Embrovibe
Email: [email protected]
Whatsapp: +17159140295